Our AI Virtual Assistant - AIVIA - offers a new way for stakeholders to engage with your website. This intelligent tool is designed to provide instant access to content and resources from across your website, delivering information in a way users will understand.
Whether it is your investors asking about your strategy or investment case, customers searching to find the product or service they need, or a prospective employee wanting to understand your culture and values, AIVIA will retrieve the content within your website and respond using natural language.
AIVIA supercharges your website experience with a personalised natural language response 24 hours a day, 7 days a week, 365 days of the year.
Personalised experience - giving users specific responses to queries, and allowing them to surface the content most relevant to their needs
Always on - with 24/7/365 access to the virtual assistant
Saves time - as users can quickly ask any question they want of the company in their own terms
Speaks their language - as responses are generated using natural language
Accuracy of response - as all responses are based on your website content
Improves stakeholder engagement - by giving them quick and accurate answers to their questions whenever they need
Saves on cost and boosts efficiencies - as you spend less time answering routine questions
Improved brand perceptions - through your responsiveness and adoption of advanced technologies
Actionable data - viewing the questions and responses will enable you to better understand what your stakeholders are looking for and use those insights to continuously improve your website content
Gartner estimates that by 2030 85% of online interactions will rely primarily on chatbots.
The user simply asks their questions by using their keyboard or via their microphone.
This question prompts a search in a private knowledgebase to find relevant content with source information (such as PDF and web pages). Only the content within the website is used to retrieve the response.
The question is evaluated alongside the retrieved information by a private Azure Open AI Service to produce a suitable natural language response.
Responses are delivered to the user in natural language with appropriate formatting, including headings, lists, tables, bold, and italics. Relevant links for further content or contextual additional content are also provided to enable further exploration.
Questions and answers are stored for your organisation within a portal for future reference. This data will also enable you to review the questions asked, along with the answers in order to help you understand what users are looking for and to guide continuous improvement to the content within your website.
AIVIA is an AI Virtual Assistant for your website. It enables users to ask any question of your website through a keyboard or via their microphone, and AIVIA sources the response from your website pages or documents and delivers a response in natural language.
AIVIA can be used across the entire website or focused on specific content areas. Examples of its use include: Investors who may be looking for information on the company, reasons to invest, your latest strategy or business model. ESG analysts looking for your ratings, or performance data. Customers searching for a particular product or service, information sheet or product certification. Prospective employees finding out more about culture and values, or career development, or simply looking for a specific role. The uses are endless, and will improve access to and retrieval of information across your website.
AIVIA only accesses content from within your website. Either web pages or documents such as PDFs.
AIVIA works a little like a search engine. Content across the site and within PDFs is indexed ready for retrieval based on the query. Only content within the site is indexed. When we deploy AIVIA we train it, run verification tests and refine the tool to optimise responses.